Delivery Information

Delivery Exclusions & Shipping

Please see the product detail page for the specific delivery lead times for certain types of products which are delivered direct to you via a separate courier.

Delivery is FREE to NI and ROI on all orders over €50.
Delivery is €5.00 on orders below €50.
Delivery to the rest of the UK is €10 but free for orders over €100. Rest of UK delivery has an approx. 48 hour SLA.

During peak trade periods there may be delay in delivery of orders placed. Please allow extra time for your order to be delivered.

*Next day delivery
Whilst best efforts to meet the delivery timelines will always be made, delivery may take slightly longer during peak trading periods such as sales, promotions or clearance periods.

Order Delivery
Monday before 12am Tuesday 
Monday after 12am Wednesday 
Tuesday before 12am Wednesday 
Tuesday after 12am Thursday 
Wednesday before 12am Thursday 
Wednesday after 12am Friday 
Thursday before 12am Friday 
Thursday after 12am Monday 
Friday Monday 
Saturday before 12am Monday 
Saturday after 12am Tuesday 
Sunday Tuesday 

What happens if you are not home when your order is delivered?

If you are not in when we attempt delivery, DPD courier will leave you a card so that you can rearrange delivery with them on a convenient day.

After you have placed your order with us, our courier company will text you on the day of delivery. If the day of delivery is not acceptable then call the number on the text message and rearrange a suitable day. Please ensure you have your order number and tracking number to hand.

What delivery company do Kaliedy use? use DPD (formerly known as Interlink) for all of our website orders. DPD require signed delivery for all orders ensuring your order is fully traceable and safe. Please see the product detail page for courier information for certain types of products which are delivered direct to you.

DPD Pick-up Service for Delivery and Return

Deliveries can be routed directly to your nearest DPD Pickup Point for convenience and flexibility. With almost 600 DPD Pickup Points located throughout the country there’s always one close by.

You can organise delivery to Pickup in a variety of ways

Sign up for ParcelWizard today and you can arrange for any or all of your deliveries to route to your favourite DPD Pickup Point so that you can collect it at your convenience. Opt for the Pickup delivery option when you receive your Predict notifications about impending delivery.

Find your closest Pickup Point here.

How it works

If your consignment is scheduled for delivery to a Pickup location, you’ll receive a text and email from us on the day delivery is due telling you the time from which you can collect your parcel and providing you with a PIN number.

On arrival at the Pickup Point, simply give your name to the store representative who will retrieve your parcel. He/she will ask you for your PIN number which will be entered into the store’s secure tracking device.

Provided that the PIN details match the parcel information, your parcel will be released and you’re on your way. Your parcel will be held for collection at the Pickup Point for 5 working days.

Split deliveries

Please note in some cases your order may be sent in more than 1 parcel. If you do not receive everything you were expecting in your delivery, please wait a further 2 working days before contacting us as the goods will be in transit.

Email me when available

Items with an "Email me when available" option are normally expected to be available in 4 to 8 weeks. If you request an email we will send one to you as soon as the item becomes available to order on the website.

What to do if you have received incorrect or missing items

In the event that you have received missing or incorrect items please contact support at Please quote order number and items affected.