Why shop anywhere else?
Posted: 24 April 2023
Range / suppliers / quality
Kaliedy stock only the highest quality, most trusted brands for parents, parents to be and their children. Our buyers have a wealth of experience and expertise and ensure we only buy the best quality products from the most reputable brands. Quality and trust is essential to every parent and we wouldn’t supply something that hasn’t met the kaliedy test. We are constantly assessing and updating our range but if there’s something you think we are missing or that you would like to see just let us know!
Great people and great customer service is the cornerstone of our business, we really mean it when we say we value and appreciate every customer. We promise that a real person is behind every call or message and we try to answer you as quickly as we can, whether it's a live whatsapp message, a social media message, email, call or even a letter in the post (we still get them!) This is why we actively request reviews from every single customer, we want your feedback, we want your recommendations and we take your comments on board. We are proud to be Ireland’s top rated children’s store with over 3000 individual reviews and a positivity rating of 98.43%
Training / service
We take training and learning very seriously at Kaliedy, we have regular training sessions from suppliers so that we are able to answer any of your questions in store or over our messaging channels. We aim to provide the best possible service levels to each and every customer, if there’s something you think we are missing or need to improve please let us know, we love your feedback, we’re learning too! We understand that being a new parent can be hugely exciting but it can also be a time of apprehension with so much to learn and take in and the thoughts of having a new life that you are responsible for, we’ve been there! Our aim is to provide you with the best possible advice and information and ensure you’re as ready as you can be for your precious little baby!
If you would like to ensure you have our full time and attention then we suggest you book an appointment via our website for in store or via a video call and we’ll ensure we can afford you the time to go through all of your questions and guide you in the right direction.
Car Seat Fitting
Don’t be worried about how to install your car seat in your car, we’ll do it for you, for free! Daunted by how to put your travel system or buggy together, don’t worry, we’ll do that for you too. Just pop along to our new store in Kilcroney and let us show you the correct way to fit your carseat and talk you through any questions you might have. All of our staff are trained and qualified to fit your seat and give you the piece of mind that everything is done correctly! We are proudly accredited by the RSA to safely fit carseats.
Recently kaliedy.com has been delighted to win not one, but two independent industry awards. These awards involved detailed audits of the site including how customers shop the ecommerce site, site layout, data security, order messaging, notification and the payment gateway. We aim to ensure that once the order is confirmed you know exactly when it has been picked, dispatched and when it is due to arrive. Kaliedy has received both the Retail Excellence Best New Ecommerce retailer of the year and more recently the Digital Business Ireland award for New Website of the Year. It has received over 3000 reviews to date with a rating of 4.9 out of 5 with a positivity rate of 98.43%. The reviews talk about how impressed customers were with our website, quality of the products, the next day delivery promise, the fantastic customer service and expertise and how well any after sales queries or issues were dealt with.
AIBMS Retail Excellence Awards
Rating: 4.9 from 3000+ customer reviews and experiences for kaliedy.com
Secure payments on website
Be assured when shopping online at Kaliedy.com that the payment gateway is both safe and secure, kaliedy.com operate a secure payment gateway and use https at the beginning of the URL, the closed padlock demonstrates that your information; passwords, credit card details and associated information are encrypted and private when dealing with us.
Rest assured that kaliedy offers a frictionless return and/or refunds policy. We are happy to refund any unused merchandise returned within 28 days of purchase upon production of your receipt, as long as they are returned in an unused condition and in their original packaging. Just flag the return via the website so that we are aware of the item coming back to us and as soon as the goods are received we will process the refund for you. You now have the option to drop goods back to us in our new store in Kilcroney, Bray
There’s no need to shop anywhere else! In the unlikely event that you find an identical product cheaper elsewhere in Ireland then of course we’ll match it. Just send us a link so that we can confirm the price, it’s availability and whether any additional carriage charges apply and we’ll match it. This ensures that you can then enjoy the fantastic level of service and peace of mind that shopping with kaliedy gives.
Customers love our next business day delivery promise, orders placed before 2pm Monday to Thursday are delivered the next day, orders placed Friday before 2pm are delivered Monday and orders placed over the weekend are delivered Tuesday. DPD are our trusted delivery partners and we meet our delivery promise over 99% of the time. It’s just one more reason to trust and shop with kaliedy.
Whether you're shopping for your own child or looking for a gift, Kaliedy is the perfect place to find everything you need. Our commitment to quality, competitive prices, and excellent customer service sets us apart from the competition. So why not give us a try and see for yourself why so many customers trust us to deliver the best possible shopping experience.